Fraud Policy

ecgo is committed to providing a secure and trustworthy platform for all users. To maintain the integrity of our community, we have established a strict policy regarding fraudulent activities. This policy outlines the actions ecgo will take in response to fraudulent behavior.

The following actions are considered fraudulent and are strictly prohibited on the ecgo platform:

• Duplicate Submissions. Submitting the same item or content multiple times to gain unfair advantage or rewards.
• Photographs of Unopened Items. Uploading photographs of items that are still in their packaging as proof of use or consumption.
• Photographs of Fake Materials. Using doctored or counterfeit photographs to deceive the system or other users.
• Making Fake Referrals. Creating false referrals to earn referral bonuses or incentives.

Initial Warning

Action: If a user is suspected of fraudulent activity, an initial warning will be issued.

In some cases, this first step may be skipped and users will immediately receive their first temporary ban.

Notification: The user will receive an email and an in-app notification detailing the nature of the suspicious activity and the consequences of future violations.

First Temporary Ban

Duration: 3 days

Action: If fraudulent activity continues after the initial warning, the user's account will be temporarily banned for 3 days.

Notification: The user will be informed of the temporary ban via email and an in-app notification.

Second Temporary Ban

Duration: 7 days

Action: If the user resumes fraudulent activities after the first temporary ban, a second temporary ban will be imposed, lasting 7 days.

Notification: The user will be notified of the 7-day ban through email and an in-app message.

Permanent Ban

Action: If the user continues to engage in fraudulent activities after the second temporary ban, their account will be permanently banned from the ecgo platform.

Notification: The user will receive a final notification via email and an in-app message, informing them of the permanent ban and the reasons for this decision.

Users who believe they have been wrongfully accused of fraudulent activity can appeal the decision by contacting ecgo support within 7 days of receiving the notification. Appeals will be reviewed on a case-by-case basis.

ecgo takes fraud seriously and is dedicated to protecting its users and platform. By adhering to this policy, we aim to maintain a safe and fair environment for all members of our community.

If you have any questions regarding this policy or wish to submit an appeal, you may contact us at: